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Who is REM SLEEP SOLUTIONS, INC?
What are your products made of?
How long will your products last?
How can your company offer a lifetime warranty on its products?
What is the difference between the Cayman and the Martinique?
How are your beds different from your competitors?
Can I use my heating pad or electric blanket with the mattresses?
Should I use a mattress pad?
Do you sell spring or coil mattresses?
Do your mattresses attract bed bugs and dust mites?
Is there an odor when the mattress is new?
How does the REM Wave adjustable bed fit into my existing bed frame?
What makes the REM Wave different from other adjustable beds?
Where can I try your products?
Q: Who is REM SLEEP SOLUTIONS, INC?
A: REM Sleep Solutions, Inc. is a specialty mattress and adjustable bed company dedicated to providing quality sleep products to medical professionals and individuals worldwide. We also provide our products to first class hotels, colleges and universities, and specialty sleep stores. We are dedicated to meeting and exceeding our customer expectations by providing high quality products and excellent service from the point of sale, to the installation and follow up care.
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Q: What are your products made of?
A: Our products are made out of visco elastic open cell material (5.3 lb density), a material that helps alleviate pressure points while you sleep. Visco elastic material was originally developed by NASA in the 1970’s to relieve pressure for the astronauts in the space shuttle program during lift off and flight. It has become widely recognized and used for its pressure relieving properties and ability to conform and support the body during rest.
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Q: How long will your products last?
A: Because of the unique structure of the visco elastic cells and the high density of our material, we have backed our mattresses with an unlimited lifetime warranty for the original purchaser of the mattress. If the mattress is used properly with a firm flat foundation (not a boxspring) or an appropriate adjustable base it will retain 90% or more of its resiliency over its lifetime. Additionally, we have extended our lifetime warranty to the REM Wave adjustable base. Please see our warranty information for additional details on our products.
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Q: How can your company offer a lifetime warranty on its products?
A: First and foremost our company is dedicated to offering the highest quality products and service to our customers. Customer testimony has been the basis of our company’s success to date and we will repair or replace any mattress or adjustable base under the lifetime warranty conditions. This is unique in the bedding industry but this is how strongly we believe in our products.
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Q: What is the difference between the Cayman and the Martinique?
A: The Cayman is 8.5" high and the top layer of visco elastic material is 3.5" with a 1/2" air merge and a 4.5" support layer. The soft cover is made with 77% natural bamboo for a comfortable feel. The Martinique sits 10" high and the top layer of visco material is 5" with 1/2" air merge and a 4.5" support base. Although both beds have an excellent feel to them, the Martinique is our signature bed with its unique design and sensational comfort.
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Q: How are your beds different from your competitors?
A: We use a 5.3 lb density visco elastic comfort layer. Our covers are designed for style and comfort and are hand crafted in the USA utilizing the finest materials for a smooth and dreamy touch. We construct our mattresses with an air merge chamber which allows cool air to pass through. Most importantly, our mattresses are backed with a lifetime warranty due to their superior construction.
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Q: Can I use my heating pad or electric blanket with the mattresses?
A: No, this is not recommended as the top layer can liquify as a result of long exposure to a heating pad.
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Q: Should I use a mattress pad?
A: No, you do not need to use a mattress pad as this will reduce the pressure relieving sensation. We do recommend using our mattress protectors which are specifically designed to protect the mattress while maintaining the full pressure relieving feel.
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Q: Do you sell spring or coil mattresses?
A: No. Coil or spring mattresses usually start to sag in the mid section. Once this happens, the body weight of a sleeper shifts to the slumping area which pulls on the ligaments of the lower back causing lower pack and hip pain due to pressure points and the slumping. Additionally, innerspring or coil mattresses are a haven for bed bugs. Bed bugs can live dormant inside the pockets and coils for up to 6 months and each bed bug can lay up to 500 eggs. Once a spring mattresses is infested, it must be thrown out along with the carpet, sofas, and draperies.
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Q: Do your mattresses attract bed bugs and dust mites?
A: No. Because there are no springs, cotton, or coils inside our mattresses, there is no haven or place for bed bugs to thrive. We do recommend using a mattress protector for the top of the mattress for added protection. Many consumers are switching away from innerspring and coil mattresses to our products simply for this reason, the elimination of bed bugs.
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Q: Is there an odor when the mattress is new?
A: Yes, as the cell structure opens in a new mattress, there is a slight odor that is harmless and will dissipate in a few days.
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Q: How does the REM Wave adjustable bed fit into my existing bed frame?
A: The REM Wave is designed to fit into any existing bed frame as long is it is standard size (Twin Long, Full, Queen, King, Cal King). The sides of the REM Wave are designed 1/2" narrower so that they can easily operate up and down without bumping the sides of the bed frame. It may be necessary for you to remove the wood crossbar supports in order for the bed to drop in place. We also produce headboard attachments so that you can attach your headboard to the top of the REM Wave. We do not have foot board attachments. The legs of the REM Wave can be removed and it can operate independently on a flat surface or wood board as long as the board is built to support the weight of the adjustable base. There are also leg extensions and wheel options available through customer service.
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Q: What makes the REM Wave different from other adjustable beds?
A: The REM Wave is made with structural steel with support that has been tested up to 1,000 lbs. It has metal to metal inserts for all screw connections and has a 6,000 newton motor. The head can be raised up to a 70 degree angle with silent motion and it has dual massage integrated with multiple speeds. The REM Wave carries a lifetime warranty to the original purchaser.
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Q: Where can I try your products?
A: REM Sleep Solutions is featured at over 100 Health Fairs, Home Shows, and Fairs annually across the country. We also have four corporate store locations in Southern California. Please see listing on our site for upcoming shows and fairs.
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